Delete your Rhakel account

You can start account deletion here in a browser. The Rhakel app is not required. Choose the account experience you want to delete; the customer and business experiences may share an email address but have different records.

Customer account

Sign in, request a code sent to your verified email address, and confirm deletion. We remove your customer login, profile, saved address, notification preferences, favorites and push-device registrations. The confirmation signs out your customer sessions.

Bookings and appointment messages are held in each business's records. Deleting your Rhakel customer login does not cancel appointments or erase records that the business retains to provide its services, manage transactions or meet applicable obligations. Contact that business about its own records. Rhakel removes those business records when the business account reaches its deletion date and passes final safety checks.

Sign in to request customer account deletion. If you do not have an account, signing in will not reveal whether an email address is registered before you verify it.

Business account

Only the business owner can initiate the established cancellation and deletion lifecycle. Review and export your records before cancellation. For a paid subscription, cancellation is confirmed in Plan & Billing and takes effect at the displayed paid-through date. Access continues through that date; afterward the account is read-only, new bookings stop, and the owner can still export customer data.

A deletion request is distinct from subscription cancellation and does not itself stop billing. The existing policy retains cancelled business data for one year from the effective cancellation date. After that, permanent deletion requires final eligibility, billing, ownership and asset checks and may take additional time. Reactivation before permanent deletion can preserve the account. Owners with no active subscription or special access can request a review under the same safeguards.

Open Plan & Billing to review any active subscription and initiate cancellation. Staff and managers cannot request business deletion.

Sign in as the business owner to request account deletion, then return to this page. You can use this page without the mobile app.

Records retained after deletion

Security and audit records, transaction or payment records, and temporary backups may remain where needed for legitimate operational, legal, tax or fraud-prevention purposes. Payment processors may keep their own records. Rhakel does not promise immediate removal from every backup. See the Privacy Policy for the current retention rules.