Terms of Service

These terms govern use of Rhakel, a technology platform operated by Rhakel LLC that helps independent businesses manage services, staff, availability and appointments.

Rhakel's role

Rhakel provides scheduling technology. Each participating business independently provides its services and is responsible for its pricing, quality, licensing, availability, refunds, cancellations, safety and other business policies. A customer's service arrangement is with the individual business, not Rhakel LLC.

Accounts and responsibilities

Users must provide accurate information, protect account credentials and promptly report suspected unauthorized access. Business owners are responsible for authorized users on their account and for configuring services, staff, schedules, communications and public information accurately.

Acceptable use

You may use Rhakel only lawfully and as intended. You may not disrupt or probe the service, bypass access controls, misuse customer information, impersonate another person or business, upload malicious material, send unlawful communications, or use the platform to facilitate fraud, abuse or infringement.

Business content

Businesses retain responsibility for content they upload, including profile information, logos and gallery images. By providing content, a business authorizes Rhakel to host, process and display it as needed to operate the platform. The business must have the rights and permissions needed for that content.

Reviews and moderation

Eligible customers may submit reviews after completed appointments. Rhakel may review, approve, reject, hide or remove content to enforce platform standards, address reports or protect the service. Moderation does not make Rhakel responsible for the underlying business service or reviewer statement.

Service availability

We work to keep Rhakel reliable, but availability may be interrupted for maintenance, security, network failure or circumstances outside reasonable control. Features may change as the service develops. To the extent permitted by applicable law, the platform is provided without guarantees that it will always be uninterrupted or error-free.

Subscription cancellation and billing

The business owner can schedule cancellation from Billing. Cancellation takes effect at the end of the actual paid-through subscription period shown there. Paid access continues through that date. Before cancellation takes effect, you may reverse the scheduled cancellation from Billing. Plan changes are unavailable while cancellation is scheduled; keep the subscription first if you want to change plans. There is no further subscription billing after the paid-through date unless you reactivate or start a new subscription.

Access after cancellation and reactivation

After cancellation takes effect, Customers and Calendar remain available in read-only mode. Billing remains accessible so you can review account status and reactivate your subscription. Operational actions, including creating or changing appointments and editing business settings, are restricted. Customer CSV export is available to active businesses and remains available during cancelled read-only access until permanent deletion.

You can reactivate from Billing before permanent deletion. Access is restored after Rhakel verifies a valid paid subscription; selecting a plan alone does not restore access. Existing business, customer and settings data is preserved, subject to the selected plan and any separate account restrictions.

Public pages and Smart Links after cancellation

Public business and booking pages show an inactive-business notice when cancellation takes effect, and new appointments cannot be booked. Cancellation does not immediately delete these pages or their underlying data. Smart Links to business and booking pages follow the same inactive behavior. Existing Smart Links that point to external websites continue to work for 30 days from the effective cancellation date. After that period, they become inactive unless the account is reactivated. Valid reactivation before permanent deletion restores these pages and links, subject to their settings and any separate restrictions.

Cancelled-account retention and deletion

Cancelled business data is retained for one year from the effective cancellation date. After that retention period, eligible data may be permanently deleted following final eligibility and safety checks. Deletion is not guaranteed to occur at the exact one-year boundary. Valid reactivation before permanent deletion prevents deletion. Once permanently deleted, business data cannot be restored through the normal reactivation process. Export any customer records you need before deletion.

Backup copies may remain temporarily under applicable backup retention practices and are not necessarily removed at the same time as account data. Rhakel may retain a minimal record of the deletion for accountability and audit purposes; this is not a retained copy of the operational business or customer data. Payment and billing records may be retained separately where required. Payment processors such as Stripe may retain their own records under applicable legal, tax, accounting, security and contractual obligations. See the Privacy Policy for more information.

Data-deletion reminders

Rhakel may send reminders approximately 90 days and 7 days before the scheduled deletion date. The reminder opt-out link stops future data-deletion reminders only; it does not unsubscribe you from essential billing, security, account-status or transactional communications. These are account/data-retention notices, not marketing messages. Opting out does not change the deletion schedule. Valid reactivation before permanent deletion prevents deletion.

Suspension and termination

Rhakel may restrict, suspend or terminate access when reasonably necessary to protect users or the platform, respond to legal requirements, address nonpayment when billing applies, or investigate a material violation of these terms. A suspension may restrict an account to read-only access for Terms violations, misuse, security concerns, legal requirements, or other authorized reasons. Suspension does not automatically cancel a subscription or stop billing, and payment or subscription reactivation does not automatically remove a separate account suspension. Contact Rhakel support about a suspension. Businesses may stop using the service subject to applicable account and retention requirements.

Limitations

To the extent permitted by applicable law, Rhakel is not responsible for the acts, omissions, pricing, policies or services of independent businesses.

SMS Terms

Rhakel LLC operates Rhakel Appointment Messaging, which sends appointment-related text messages to customers who have provided consent. Messages may include appointment confirmations, appointment reminders, rescheduling updates, cancellation notices, and other appointment-status notifications associated with a business using Rhakel. Rhakel sends these messages as the virtual scheduling service used by that business; the business named in a message is the provider of the appointment.

SMS consent is voluntary. Consent to receive SMS messages is not a condition of purchasing services. Customers may complete a booking without consenting to SMS by providing an email address when that option is available.

Message frequency varies. Message and data rates may apply.

To opt out of text messages, reply STOP. After opting out, you will no longer receive appointment-related SMS messages unless you provide consent again where permitted.

For help, reply HELP or contact Rhakel LLC at support@rhakel.com.

Opting out of SMS does not prevent Rhakel or the service business from using other supported communication methods, such as email, concerning an appointment.

Carriers are not liable for any delayed or undelivered messages.

For information about how Rhakel handles personal information and SMS consent data, see our Privacy Policy at https://rhakel.com/privacy.

Marketing or promotional text messages, if introduced in the future, will be subject to separate applicable consent and opt-out requirements.

Changes

We may update these terms as Rhakel evolves. Material revisions will be reflected by the Updated date shown above or through other appropriate notice.

Contact

Questions about these terms or the platform may be sent to Rhakel LLC at support@rhakel.com.