FAQ
Get to know Rhakel.
Answers about online booking, your business presence, plans, communications, and getting started.
See our Terms of Service and Privacy Policy for account and data policies.
About Rhakel
What is Rhakel?
Rhakel is online scheduling software with a customer-facing business presence built around it. Get booked, manage appointments and customers, coordinate staff, send appointment messages, and share your business from one place.
How is Rhakel more than an appointment scheduler?
Scheduling is the core. Rhakel also gives you a branded business page, customer and team tools, email and SMS notifications, Smart Links, QR codes, marketing tools, and link engagement analytics.
Who is Rhakel for?
Service businesses that want online booking, a professional public presence, and a simpler way to run their day.
Which plan should I choose?
Solo is built for one-person businesses. Business adds more team capacity, a fuller business website, a live calendar subscription, and AI Social Media. Pro offers the highest team and location limits and more website controls. Compare current details on Pricing.
Is there a free trial?
Eligible new businesses can start with one 14-day Solo trial. Business and Pro do not include free trials.
Where is Rhakel available?
Rhakel supports businesses in the United States and Canada. Plans and AI credit packs are billed in U.S. dollars.
Is there a Rhakel mobile app?
Coming Soon for iPhone and Android. Native apps are on the way for managing appointments, customers, availability, staff, notifications, and your day. Today, you can use Rhakel in a mobile browser.
Does Rhakel connect to outside calendar accounts?
Business and Pro can subscribe to their Rhakel calendar in Apple Calendar, Outlook, or Google Calendar. The subscription is one-way: make appointment changes in Rhakel.
Booking appointments
Do customers need an account to book?
No. Customers can book from a business's public Rhakel page without creating an account.
What is the difference between an appointment request and a confirmed appointment?
A business can confirm available times automatically or review requests first. When approval is required, the requested time is reserved while the business decides and the customer is notified. A request that is not approved before the scheduled appointment time expires, and the customer can choose another time.
What contact information does a customer need to book?
Customers provide their name and a way to be reached. An email address lets Rhakel send confirmations, reminders, and a secure link to manage the appointment.
Can customers reschedule or cancel appointments?
Yes. Customers can use a secure appointment-management link to choose another available time or cancel, subject to the business booking rules.
How do customer-address or mobile appointments work?
For services offered at a customer location, the booking form collects the service address and shows times based on the business availability and eligible team members.
Can customers choose a staff member?
When a business enables staff selection, customers can choose an eligible person. A business can also have Rhakel assign someone available.
Messages and reminders
What appointment messages can Rhakel send?
Businesses can set up email and SMS for booking requests, confirmations, reminders, rescheduling, and cancellations. Email can also deliver secure appointment links and review requests.
Will customers receive appointment reminders?
A business can enable reminders and choose how far ahead to send them. Delivery depends on its notification settings and the contact method available for each customer.
Does Rhakel send text messages?
Yes. Businesses can enable appointment-related SMS for customers who consent to texts. Sending depends on notification settings and available SMS credits.
How do reviews work?
After a completed appointment, an eligible customer can receive a review request. Businesses approve reviews before they appear on their public page.
Your business presence
What is included on a Rhakel business page?
A business can show its details, services, team, hours, gallery images, approved reviews, and a direct path to booking. Branding and additional website controls vary by plan.
What are Smart Links?
Smart Links give businesses short, shareable destinations for their Rhakel pages and campaigns. Each link includes a downloadable QR code. External website destinations are available on Business and Pro.
What does Smart Link analytics measure?
Rhakel reports clicks and recent activity so a business can compare engagement with its shared links and QR codes.
What is Marketing Hub?
Marketing Hub brings together Smart Links, QR codes, print-ready business cards and flyers, and AI Marketplace tools for promoting your Rhakel business presence.
What can the AI Marketplace make?
Depending on the plan and available AI credits, Rhakel can create logo concepts, business card designs, flyer artwork, and social media copy. Rhakel does not post social content for you.
Can a business appear in the Rhakel Directory?
Yes. Directory participation is optional and controlled by the business owner.
Plans and support
How do I cancel or reactivate a subscription?
The owner can schedule cancellation from Plan & Billing. Paid access continues through the shown paid-through date. Before permanent deletion, the owner can choose a plan and complete a new paid subscription to reactivate.
What happens after cancellation takes effect?
The workspace becomes read-only, with access to Customers, Calendar, and Billing, including customer CSV export. Public business and booking pages cannot accept new appointments.
How long is cancelled business data kept?
Rhakel retains cancelled business data for one year from effective cancellation before it becomes eligible for permanent deletion. Export records before deletion; the Privacy Policy explains data retention in more detail.
How do I get help with Rhakel?
Sign in and open the Help Center to search step-by-step articles, ask the Support Assistant, or send a support request with your account details attached.
Who should customers contact about a specific appointment?
Contact the business you booked with about its services, prices, availability, policies, or an appointment. Rhakel provides the scheduling platform; each business provides its own services.