Questions, answered.

Rhakel brings online scheduling, business booking pages, customer communications, Smart Links, QR codes and click analytics together for service businesses.

Appointment-based businesses that need online booking, staff scheduling, service management, customer communication and simple campaign-engagement tools.

Not currently. Rhakel is currently available in early access. The current product does not start a 14-day trial, collect a credit card or provide trial SMS credits. Pricing and general-availability plan details will be published before the full commercial launch.

A business page can present business details, services, staff, approved reviews, gallery images and a direct path into the booking experience. Businesses can choose a public-page theme and configure the information they display.

No. Customers can use a business's public booking page without creating a business-owner account.

Businesses can create campaign-labeled short links that open their booking page, public Rhakel business page or an approved external HTTPS website. Each Smart Link can also generate a downloadable QR code.

Rhakel reports clicks for today, the last 7 days, the last 30 days and all time, plus the most recent click and a daily 30-day trend. It measures link and QR engagement; it does not currently attribute completed bookings or revenue to an individual Smart Link.

Based on a business’s settings, Rhakel can send appointment confirmations, reschedule and cancellation notices, reminders and secure appointment-management links. Email also supports staff invitations, password resets and review requests after completed appointments.

When SMS is enabled for a business and its messaging provider is configured, customers who give recorded consent can receive appointment confirmations, reschedule notices, cancellation notices and reminders by text. SMS is not automatically available for every business or every email notification type.

A customer must actively opt in during booking. Rhakel records the consent, time and source with the appointment, and texts are sent only when the business has SMS enabled and the required messaging configuration is available.

Yes. Eligible customers can use a secure appointment-management link to reschedule to an available time or cancel without creating an account. Business notification settings determine which follow-up messages are sent.

Businesses can add team members, manage permissions, assign eligible staff to services and maintain individual schedules. Depending on the business setup, customers may choose a staff member or Rhakel can assign an available eligible team member.

Yes. Rhakel checks availability when an appointment is created so the same staff member and time cannot be booked twice.

Yes. Directory participation is optional and controlled by the business owner. A business must choose to be visible.

After a completed appointment, an eligible customer can receive an email review request. Reviews require approval before appearing publicly, and businesses can enable a gallery to showcase images on their business page.

Business accounts use separate workspaces and authenticated management areas. Customer appointment-management links are secured with unique tokens, while business information is public only through configured public pages and optional Directory participation. Rhakel’s Privacy Policy explains the information handled and available choices.

Email support@rhakel.com for account, booking-platform or technical assistance.