Privacy Policy

Rhakel LLC operates Rhakel, which provides scheduling technology for appointment-based businesses. This policy describes the information the platform handles and the choices available to businesses and customers.

Information we handle

We may process account information; business profiles; staff names, roles, service eligibility and availability; customer names, email addresses and phone numbers; appointment, service and scheduling information; reviews; gallery images and other business-uploaded content; and support communications.

How information is used

We use information to operate and secure accounts, provide booking and business-management functions, display authorized public business content, send transactional appointment communications, provide support, moderate reviews, prevent misuse and improve service reliability.

Public information

A business controls whether it participates in the Rhakel Directory. Business profile details, services, staff information, approved reviews and gallery content may be displayed on its public page as configured by the business.

Cookies, sessions and logs

Rhakel uses cookies or similar session technology for authentication and core platform operation. Application and security logs may include technical details such as timestamps, request information, device or browser details, and network identifiers needed for security and reliability.

Service providers

We use service providers needed to operate the platform, including cloud hosting, storage, database, monitoring and communications services. They process information for Rhakel LLC under the applicable service arrangements. Rhakel LLC does not sell personal information.

Security and retention

We use administrative, technical and organizational safeguards designed to protect information. No system can guarantee absolute security. Information is retained for as long as reasonably needed to provide the service, meet operational and security needs, resolve disputes and satisfy applicable obligations.

Your choices

Business owners can update many account, profile, notification and directory-visibility settings in their workspace. Customers may use appointment-management options provided with eligible bookings. Requests concerning access, correction or deletion can be sent to the contact below and will be evaluated subject to applicable requirements and legitimate operational needs.

Communications

We may send transactional communications related to accounts, appointments, changes, cancellations and reminders. Additional disclosures will be provided before any broader communications channel is activated.

Changes and contact

We may update this policy as Rhakel evolves. Material revisions will be reflected by an updated effective date. Questions or privacy requests may be sent to Rhakel LLC at support@rhakel.com.