Privacy Policy

Rhakel LLC operates Rhakel, which provides scheduling technology for appointment-based businesses. This policy describes the information the platform handles and the choices available to businesses and customers.

Information we handle

We may process account information; business profiles; staff names, roles, service eligibility and availability; customer names, email addresses and phone numbers; appointment, service and scheduling information; reviews; gallery images and other business-uploaded content; and support communications.

How information is used

We use information to operate and secure accounts, provide booking and business-management functions, display authorized public business content, send transactional appointment communications, provide support, moderate reviews, prevent misuse and improve service reliability.

Public information

A business controls whether it participates in the Rhakel Directory. Business profile details, services, staff information, approved reviews and gallery content may be displayed on its public page as configured by the business.

Cookies, sessions and logs

Rhakel uses cookies or similar session technology for authentication and core platform operation. Application and security logs may include technical details such as timestamps, request information, device or browser details, and network identifiers needed for security and reliability.

Service providers

We use service providers needed to operate the platform, including cloud hosting, storage, database, monitoring and communications services, such as Twilio for appointment text messages. They process information for Rhakel LLC under the applicable service arrangements. Rhakel LLC does not sell personal information. SMS opt-in data and text-messaging consent are handled only as described under SMS and messaging consent below.

SMS and messaging consent

Rhakel LLC operates Rhakel Appointment Messaging. If you choose to receive text messages related to appointments, your mobile number, SMS opt-in data, and text-messaging consent are used only to provide the messaging services you requested.

Rhakel sends these text messages directly, as the virtual scheduling service used by the business you booked with. Messages are appointment-related and may include appointment confirmations, reminders, rescheduling updates, cancellations, and related appointment notifications.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS opt-in data and consent are not sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from the information sharing described elsewhere in this policy, including under Service providers.

Rhakel uses Twilio as its communications service provider for text messages. Twilio, and any other communications service provider Rhakel uses, may process your mobile number and the content of your messages solely as necessary to deliver and support the messaging services you requested, on behalf of Rhakel LLC.

Text-messaging consent is not transferred to another business, including the business you booked with, for its independent use, including marketing or promotional use.

Consent to receive text messages is voluntary and is not a condition of purchase. Customers may complete a booking without consenting to text messages by providing an email address when that option is available.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. Reply HELP for help, or contact Rhakel LLC at support@rhakel.com. The SMS Terms in our Terms of Service also apply.

Security and retention

We use administrative, technical and organizational safeguards designed to protect information. No system can guarantee absolute security. Information is retained for as long as reasonably needed to provide the service, meet operational and security needs, resolve disputes and satisfy applicable obligations.

Cancelled business accounts

Normal subscription cancellation is scheduled for the end of the actual paid-through period shown in Billing. Access continues through that date, and you can reverse cancellation before it becomes effective. After the paid-through period ends, there is no further subscription billing unless you reactivate or start a new subscription. Selecting a plan alone does not restore access; Rhakel first verifies a valid paid subscription.

After subscription cancellation takes effect, Customers and Calendar remain available in read-only mode, including customer CSV export. Billing remains accessible so you can review account status and reactivate your subscription. Customer export is also a normal capability for active businesses. Public business and booking pages show an inactive-business notice, and new appointments cannot be booked. The underlying account data is not immediately deleted. Existing Smart Links that point to external websites continue to work for 30 days from the effective cancellation date, after which they become inactive unless the account is reactivated. Links to Rhakel business and booking pages follow the inactive-page behavior.

Cancelled business data is retained for one year from the effective cancellation date. After that period, eligible business and customer data may be permanently deleted following final eligibility and safety checks. This does not promise deletion at the exact one-year boundary. Valid paid reactivation before permanent deletion prevents deletion and preserves the existing business, customer and settings data. After permanent deletion, normal reactivation cannot restore the deleted data.

Backups, deletion records and payment records

Backup copies may remain temporarily under applicable backup retention practices. Removing account data does not promise immediate removal of every backup copy. A minimal deletion and audit record may be retained for accountability, including identifiers, relevant dates and the deletion outcome; it is not a retained copy of operational customer records, appointments, business settings or uploaded content.

Payment and billing records may be retained separately where required. Payment processors such as Stripe may retain independent records under applicable legal, tax, accounting, security and contractual obligations. Deleting a Rhakel business account does not mean that the processor deletes its records.

Data-deletion reminders

Rhakel may send account data-deletion reminders approximately 90 days and 7 days before the scheduled deletion date. You can use the reminder opt-out link to stop future data-deletion reminders only. This does not change other communication preferences, unsubscribe you from essential billing, security, account-status or transactional messages, or change the deletion schedule. Valid reactivation before permanent deletion prevents deletion.

Customer account deletion

A verified customer can delete their Rhakel customer login at Delete your account without installing the mobile app. We remove the customer account profile, saved address, preferences, favorites and push-device registrations, and end its sessions. A separate business login is not deleted by this action. Businesses keep their own appointment, customer and message records for service, transaction and applicable obligations; deleting a Rhakel customer login does not cancel existing bookings or erase those business records. Business-owned records follow the business lifecycle described above. Temporary backups and minimal security records may remain under the practices described here.

Your choices

Business owners can update many account, profile, notification and directory-visibility settings in their workspace. Customers may use appointment-management options provided with eligible bookings. Start customer or business account deletion at Delete your account. Other requests concerning access or correction can be sent to the contact below and will be evaluated subject to applicable requirements and legitimate operational needs.

Communications

We may send transactional communications related to accounts, appointments, requests, approval decisions, confirmations, reminders, rescheduling, and cancellations. Text messages are sent only when the customer has provided the applicable consent. Marketing or promotional communications, if introduced in the future, will be subject to separate applicable consent and opt-out requirements.

Changes and contact

We may update this policy as Rhakel evolves. Material revisions will be reflected by the Updated date shown above. Questions or privacy requests may be sent to Rhakel LLC at support@rhakel.com.